Frequently asked questions

This page contains the most frequently asked questions, in order to simplify and clarify them.

Question What payment methods are accepted?
AnswerWe accept payments by Paypal, credit card and Apple Pay. Note that Paypal does not require you to have an account to make a payment, and guarantees it 100%. In addition, unlike a cheque or bank transfer, we receive the money instantly and can process your order faster.
Question How long will it take to receive my order?
AnswerAll orders are shipped by letter or colissimo by La Poste. We ship packages within 2 working days following the validation of your order. It then takes 48 hours/72 hours for you to receive the package once it has been posted (in metropolitan France) and 5 to 7 days if you're in another European country. Allow 7 to 10 days for other countries in the world.

If you need to receive it faster, you can contact us to arrange an express delivery.

Question How much are the shipping costs?
AnswerThe delivery costs are indicated during the validation of the order. They depend on the country of delivery and the weight of the package.
Question Do you ship worldwide?
AnswerYes, we deliver worldwide! Shipping costs vary according to the country and are indicated during the validation of the order.
Question Is it safe to buy online?
AnswerAll payments are processed by Paypal and Stripe, two of the most reliable payment methods in the world. PayPal and Stripe use the highest level of encryption and data security to ensure that your contact details are protected. PayPal and Stripe securely share your order and delivery details with us, but do not share any of your sensitive information.
Question Who can I contact if I have any questions?
AnswerIf you have a question or need more information, you can send us a message at hello@diktart.com or contact us on Facebook, Twitter or Instagram.
Question How can I track my order?
AnswerOnce your order is posted, we will send you a message containing the tracking number of your package. You can then follow this by going to La Poste website.
Question Can I edit or cancel my order?
AnswerOnce your order has been confirmed, you can no longer modify or cancel it. You can then send us a message to hello@diktart.com and we will take care of it for you if it has not yet been sent.
Question How can I return a product?
AnswerAll products are described as precisely as possible. Be sure to check the various details, especially the size, before placing an order.
However, if the product does not suit you, you can simply send us a message to hello@diktart.com and we will arrange it with you! 🙂